|
St. John’s Mercy Medical Center Recognized for Service Excellence in Maternity Care
St. John’s Mercy Medical Center is the first hospital in Missouri to be recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program SM. This distinction acknowledges St. John’s Mercy’s strong commitment to provide an “Outstanding Patient Experience” in maternity care.
The service excellence distinction is based on a survey of patients recently discharged from St. John’s Mercy Medical Center. The patients’ perceptions of their maternity care experience were compared to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study SM.
The telephone-based research conducted among St. John’s Mercy patients focused on the five key drivers of patient satisfaction in maternity services. These drivers, which were identified in the national study, include: comfort; dignity and respect; speed and efficiency; information and communication; and emotional support. St. John’s Mercy exceeded the national benchmark study score for overall maternity patient satisfaction.
St. John's Mercy is the leader in maternity services in the St. Louis area, with more than one out of five families choosing the Medical Center for childbirth. We want to thank all who help make St. John’s Mercy a welcoming place for our youngest patients and their families.
|
